Inspiring Better Work
Through Technology
Our team of Modern Workplace consultants are experts in unlocking the benefits of Microsoft 365 and the Power Platform.
Whether consolidating multiple systems into Microsoft’s Cloud platform or leveraging the maximum value from the tools available in Microsoft 365, we provide the insight to help your people do their best work.
Solutions to support
the modern workplace
We provide a complete set of services to envision, design, implement, secure and support your Modern Workplace.
These services include Strategy & Roadmapping, Audit & Migration, Information Governance, Compliance and Security, Application Configuration and Customisation (such as Microsoft Teams and SharePoint), Process Automation and Business App Development (with Power Platform and Dynamics) and bespoke Technical Training and Consultancy.
Our Microsoft 365 collaboration provisioning platform is used by large public and private organisations to help them leverage the advantages of Microsoft 365 whilst controlling the spread of information across their organisation.
Productive and Engaged
Delivering an impactful Modern Workplace is essential to ensure the engagement, connectedness, and productivity of your teams.
Our services will help you:
- Reduce costs and complexity by consolidating multiple legacy systems into one cloud service
- Maximise the benefits of Microsoft 365 by utilising the full suite of tools and services
- Increase Efficiency, Connectedness and Collaboration by implementing automated digital processes and modern workplace tools
Our Expertise in action
THE CLIENT
Colchester Borough Council, situated in Essex, are responsible for providing a variety of services in the area they manage. From education to housing, leisure and waste collection, they provide and organise the frontline services that residents rely on.
The challenge
Colchester Borough Council (CBC) have consistently been on the forefront of cloud adoption – having adopted a cloud first strategy in 2018. They have adopted Microsoft 365 and Power Platform to power their transition away from legacy technology.
In line with their cloud-first strategy, CBC wanted to replace a legacy tool used to manage public requests for services ranging from abandoned vehicles to graffiti removal. Following discussions across the Essex Online Partnership it became clear that most other local authorities carry out this type of work but either use a licenced third-party tool or rely on email.
A successful funding bid to the Local Digital Fund (LDF) was made with the overall objective of developing a product that can be packaged and deployed amongst the partner authorities.
The solution
We supported CBC by creating a solution built on Power Apps allowing a customer to request a service from the council (such as bin collection). The Power App and Power Automate flows we created both communicated with the customer as well as ensuring the correct team in the council received the task to address.
FSP have supported CBC to scale this solution to other partner authorities by creating a new architecture that makes the solution configurable for different customer needs.
THE BENEFITS
The project has provided a solution which is relevant across all local authorities and uses existing (often unused) Power Apps licencing to provide a replacement to legacy or third-party tools.
The key areas where real benefits will be felt are:
- Reduction in costs by implementing a solution which is shared across all members of the Essex Online Partnership – avoiding multiple solutions being built to achieve the same objective.
- Leveraging of existing product licencing – by utilising existing Power Platform capabilities through existing Microsoft 365 licence.
- Efficient Resourcing – local authorities need to be ever more efficient at delivering more with less funding.
The model of building a solution once and sharing across all authorities increases efficiency in spending where there are many areas of service that are repeated from one local government to another.
“Through working with FSP on this project, BDR Thermea Group has become a better company, or perhaps even better – a more connected company. Our team thoroughly enjoyed working with our FSP counterparts, who helped us adopt clever solutions to address what was a significantly complex challenge – and one that we faced during a global pandemic. Together we helped make an intranet for everybody – something that appeared a distant ambition years ago.”
“FSP are well positioned to understand our actual needs, it is not just about delivering an intranet, it is a means of growing our information community. They are on top of that. They are not a big anonymous factory, they have the capability to understand the customer. They have a beautiful understanding of the workplace and what it means.”
“We classify vendors and partners differently. Vendors come and go but FSP are a partner and it is a mutual agreement. We wanted a partner with a long-term perspective. We want to make sure the culture aligns with our company.”
“FSP’s strengths are that feeling of partnership, we worked well collaboratively, and I could feel that. They were always approachable.”
“I would like to double down on the statement that they deliver, they are rocksteady, they do what they say they will do, and they are always a pleasure to work with.”